care@canblo.com, support@canblo.com

Faq

Why CANBLO?

We are the one of the first to sell android-based car audio systems in India, since 2014. Initially products were available offline now its available online. We provide 2-year warranty (one year replacement and next one year service). Our ultimate passion for technology, finest products and excellent services drives us to deliver ultimate new experience and entertainment.

How CANBLO is different from other android based systems?

We do not display fake reviews and star rating. We provide 2-year warranty to all our android based car head unit and some cameras. We are delivering our products and service for about 10 years. We have thousands of satisfied customers. Our ultimate passion for technology, finest products and excellent service makes us different.

How Canblo head unit is different from major brands like JVC, Sony, Pioneer?

Usually customers choose these major brands expecting high quality audio, and good service. Now choosing CANBLO head units lets you enjoy not just high-quality audio and best service but also access to millions of play store apps, Wi-Fi, 360 camera, car play and much more.

What is RAM, ROM and processor speed? How to choose a right product for my car?

ROM is internal space which can store videos, applications etc. RAM and processor determine the speed and performance of head unit. Head unit with low RAM and high processor speed is better than a head unit with high RAM and low processor speed. For assistance to choose best head unit for your car message us or call us.

Warranty and Replacement

What if product doesn’t fit my car?

Contact support@canblo.com with your order number and share images. We will replace with compatible model as soon as possible. If no model is compatible with your car, we will make full refund ASAP.

How to Request service or claim warranty?

Go to https://canblo.com/Contact . Then select subject as complaint and fill the whole form and submit. Our executive will contact you within 5 hours.

How CANBLO warranty works?

After registering the service request our executive will contact the customer and then we will try to solve complaint over phone. If solving over phone fails, we will arrange pickup from your home or your preferred location. You can remove the part from your car yourself or visit our fitment centre near you. We will provide solution for the issue and return with in 2 working days after receiving the product at our service centre. If You registered the service request with in one year of your purchase, we will replace the whole unit and return with in 1 working days after receiving the product at our service centre.

How to Request service after warranty period?

Steps are same even after warranty period. But customer needs to pay for parts and service.

Installation

How to request installation?

Open //canblo.com/My-Orders then you can see all your orders. Click on ‘fitment request’ below your order. Fill-up the fitment request form and click on ‘sent fitment request’.

What is ‘Fitment by canblo 360 expert’?

Fitment by canblo 360 expert’ is applicable only to head unit purchased along with 360 camera. Our trained 360 fitter will visit customers location and fitment will be done. Customer have to provide space to do fitment at his home or office.

What is ‘Fitment by canblo 360 expert’?

Fitment by canblo 360 expert’ is applicable only to head unit purchased along with 360 camera. Our trained 360 fitter will visit customers location and fitment will be done. Customer have to provide space to do fitment at his home or office.

Can I arrange fitment myself at a shop or person nearby?

Yes you can. But make sure he knows the installation well. In case of any doubt while installation contact our customer care.

Can I open the package before installation?

Yes you can. Make sure nothing is missing while repacking.

Installation

Installing CANBLO head unit will void my cars warranty?

We use high quality car specific couplers and connectors to avoid wire cutting during installation. No worries.

Can I use my original steering wheel controls in CANBLO head unit?

Yes you can, with out any special connectors for most of the cars. For some cars canbus is required. Just have a chat with our executive for more information.

Can CANBLO head unit display Door status, AC status etc.?

Some cars support this function. Canbus is required for such connection. Have a chat with our executive for more information.

EMI and cash on delivery

Available EMI options?

Credit card EMI

Cash on delivery available?

Yes

Other payment options?

UPI, Credit card, Debit card, Wallets, internet banking.

Delivery

Time required for delivery after dispatch?

Normally 2-5 days depending on your location.

How to proceed if delivered package is damaged?

Immediately register a complaint at https://canblo.com/Contact . Our executive will contact you and replace the whole unit after verification.

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